Your privacy matters to us. This page explains exactly what personal information nurstar collects, why we collect it, how it is used, and what rights you have as a player based in the Philippines. Please read this carefully before registering or using any part of the platform.
Last updated: 2025. This policy applies to all users of the nurstar platform within the Philippines.
When you register and use the nurstar platform, we collect certain personal information that is necessary to operate your account and provide our services. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect payment-related information such as your preferred payment method and transaction history, which is required to process deposits and withdrawals in Philippine Pesos. During your use of the platform, we automatically collect technical data including your device type, browser version, IP address, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for Filipino players. We do not collect anysensitive personal information beyond what is strictly required for account management, identity verification, and compliance with Philippine regulations.
The personal information we collect is used solely for the purposes of operating and improving the nurstar platform for players in the Philippines. Specifically, we use your data to create and manage your account, verify your identity in line with Philippine regulatory requirements, process financial transactions, and provide customer support when you need assistance. We may also use your contact details to send you important account notifications, security alerts, or updates about changes to our platform policies — these communications are necessary for the safe operation of your account and cannot be opted out of entirely. Where you have given your consent, we may send you promotional messages about new games, offers, or platform features; you can withdraw this consent at any time through your account settings. We do not use your personal data for any purpose unrelated to the operation of the nurstar platform, and we do not sell, rent, or trade your information to any third-party marketing organisations.
nurstar does not sell or share your personal information with third parties for their own commercial purposes. However, there are limited circumstances in which we may share your data with trusted partners who assist us in operating the platform. These include licensed payment processors who handle your PHP deposits and withdrawals, identity verification service providers who help us confirm your eligibility to play, and technology partners who support the secure delivery of our games and platform infrastructure. All third-party partners who receive your data are contractually required to handle it in accordance with applicable Philippine data protection laws and to use it only for the specific purpose for which it was shared. We may also disclose your information to Philippine government authorities or regulatory bodies where we are legally required to do so, such as in response to a valid court order or a request from PAGCOR or the National Privacy Commission.
We retain your personal information for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering regulations applicable in the Philippines. Technical logs and session data are retained for shorter periods and are regularly purged once they are no longer needed for security monitoring or dispute resolution purposes. If you request the deletion of your account, we will action that request promptly, but please be aware that certain records may need to be retained beyond the closure date to satisfy our legal and regulatory obligations. Once the applicable retention period has expired, your personal data is securely deleted or anonymised so that it can no longer be linked back to you.
The nurstar platform uses cookies and similar tracking technologies to ensure the platform functions correctly and to provide you with a smooth, personalised experience on both desktop and mobile devices. Essential cookies are required for the platform to operate — they manage your login session, remember your preferences, and keep your account secure while you are active on the site. We also use analytical cookies to understand how players navigate the platform, which helps us identify areas for improvement and optimise the experience for Filipino users. You can manage your cookie preferences through your browser settings at any time, though disabling essential cookies may affect the functionality of certain parts of the platform. We do not use cookies to track your activity on other websites or to build advertising profiles about you.
nurstar takes the security of your personal information seriously and implements a range of technical and organisational measures to protect your data from unauthorised access, loss, or misuse. All data transmitted between your device and our platform is encrypted using industry-standard SSL/TLS protocols, ensuring that your personal and financial information is protected in transit. Access to personal data within our organisation is strictly limited to staff members who need it to perform their job functions, and all such staff are trained in data protection best practices. We conduct regular security assessments and vulnerability testing to identify and address potential risks to our systems. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with the requirements of the Data Privacy Act of 2012.
As a data subject under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have a number of important rights with respect to your personal information held by nurstar. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or incomplete data in your account records. You also have the right to object to the processing of your personal data in certain circumstances, the right to erasure or blocking of your data where it is no longer necessary for the purpose it was collected, and the right to lodge a complaint with the National Privacy Commission if you believe your rights have been violated. To exercise any of these rights, please contact our support team through the platform, and we will respond to your request within the timeframe required by applicable Philippine law.
nurstar reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine regulations. When we make significant changes, we will make reasonable efforts to notify registered users through the platform or via the contact details associated with your account. The date at the top of this page will always reflect when the policy was last updated, so we encourage you to check back periodically. Your continued use of the nurstar platform after any changes have been published constitutes your acceptance of the revised policy. If you have any questions about this Privacy Policy or how your data is handled, please reach out to our support team through the platform's help section.
A quick summary of the key privacy commitments nurstar makes to every player in the Philippines.
All personal and financial information is encrypted and stored securely. We apply strict access controls so only authorised personnel can view your records, and we never sell your data to third parties.
We only collect the data we genuinely need to run your account and keep the platform secure. We do not build advertising profiles or track your activity outside of the nurstar platform.
Under the Philippine Data Privacy Act, you have the right to access, correct, or request deletion of your personal data at any time. Our support team is ready to help you exercise these rights quickly and easily.
Promotional messages are only sent with your consent. You can withdraw that consent at any time through your account settings, and we will stop sending marketing communications promptly upon your request.
We retain your records only for as long as required by Philippine law. Once the retention period expires, your data is securely deleted or anonymised so it can no longer be linked back to you.
Our privacy practices are designed to comply with the Data Privacy Act of 2012 (RA 10173) and all relevant guidelines issued by the National Privacy Commission of the Philippines.
Quick answers to the most common privacy-related questions from nurstar players across the Philippines.
Our support team is here to help with any privacy-related concerns. You can also visit our FAQ page for quick answers, or head to the Register page to create your account with confidence.